I have Sonnet auto insurance in Alberta, how will I be impacted by Sonnet leaving the market?

Due to the Canada Post strike, any letters or documents sent by mail may be delayed. You can still download and print your documents from your account anytime. Thanks for your patience.

Why is Sonnet leaving the Alberta market?

Due to the current operating situation for insurance companies in Alberta, we have decided to end our auto insurance operations in the province.

What will happen when it’s time for me to renew my auto insurance policy?

We will continue to renew auto insurance policies until December 13, 2024, when we begin phasing out our auto insurance operations in the province. When that begins, you won't be able to renew your auto insurance policy with Sonnet. When it’s time for a policy renewal, we’ll reach out directly to each customer to go over information about options to select another auto insurance provider.

I also have home insurance with Sonnet, will that coverage be impacted?

No need to worry, Sonnet’s property insurance isn't impacted by this decision and will continue to be available in Alberta.

How will claims be impacted?

Claims will continue to be carried out normally. There’s no impact to your claim because of this decision.

I have Accident Forgiveness on my Alberta car insurance policy with Sonnet. What happens to it when I switch to another insurer?

If you switch to an affiliate of Sonnet, Accident Forgiveness is not transferrable. If you switch to any other insurer, your Accident Forgiveness may not be transferable. If you have questions about coverage with your new insurer, ask them for more information.

*Complimentary one-year membership to TELUS Health Virtual Care is available to the primary named insured on a Sonnet property or auto policy. Offer is limited to one Sonnet account with at least one active home or auto insurance policy. The primary named insured’s partner, spouse and any dependents under the age of twenty-six may also use the TELUS Virtual Health Care membership. Offer does not extend to the purchase of a Sonnet Pet Insurance policy. Offer is not available to residents of New Brunswick. Note that controlled substances cannot be prescribed by TELUS Health Virtual Care.

Sonnet Pet is distributed under a distribution network agreement by Sonnet Insurance Company and is underwritten by Petline Insurance Company. Products are available to residents of B.C., Alberta, Ontario, Québec, New Brunswick, Nova Scotia and P.E.I. and provide coverage to eligible pets. All coverage described is subject to the terms, conditions, limitations and exclusions contained in our Policy Wordings. In the event of a discrepancy, your policy wording governs.

Sonnet Insurance offers online home and auto insurance to residents of Ontario, Quebec, New Brunswick, Nova Scotia and P.E.I. In B.C. and Alberta we offer online home insurance. Unfortunately, we’re not able to service Saskatchewan, Manitoba, Newfoundland & Labrador and the territories, or Alberta or B.C. auto insurance customers at this time.

Always refer to your insurance policy for information about your coverage, including limits, deductibles, and exclusions. In case of discrepancy, the insurance contract prevails over general information available on this site. Any policy related changes made on this site will not be effective until you receive confirmation.

Sonnet Shift is a trademark of Definity Insurance Company and/or its affiliates. Sonnet Shift is only available to residents of Ontario, and Québec.