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Meeting needs is what we’re all about

Identifying and removing accessibility barriers and providing our service in a way that respects dignity and independence isn’t just about meeting the needs of a few — it’s about meeting the needs of all.

Creating genuine accessibility will be a journey. We won't get it right all the time, but we'll work hard to meet the needs of all our customers.

We want to hear from you. If you have any feedback on our accessibility initiatives or have a specific concern about your experience with us, please contact us:

1-844-766-6388

accessibility@sonnet.ca

For TTY users (Bell Relay Service, who can then connect with us:

1-800-268-9242 (Ontario) or 1-800-361-6476 (Quebec)

For our feedback form, please see our accessibility policy.

Download "Accessibility Policy" (.pdf 86 KB)

For further information on our commitment to accessibility please see our customer service accessibility plan.

Download "Customer Service Accessibility Plan" (.pdf 45 KB)

*Complimentary one-year membership to TELUS Health Virtual Care is available to the primary named insured on a Sonnet property or auto policy. Offer is limited to one Sonnet account with at least one active home or auto insurance policy. The primary named insured’s partner, spouse and any dependents under the age of twenty-six may also use the TELUS Virtual Health Care membership. Offer does not extend to the purchase of a Sonnet Pet Insurance policy. Offer is not available to residents of New Brunswick. Note that controlled substances cannot be prescribed by TELUS Health Virtual Care.

Sonnet Pet is distributed under a distribution network agreement by Sonnet Insurance Company and is underwritten by Petline Insurance Company. Products are available to residents of B.C., Alberta, Ontario, Québec, New Brunswick, Nova Scotia and P.E.I. and provide coverage to eligible pets. All coverage described is subject to the terms, conditions, limitations and exclusions contained in our Policy Wordings. In the event of a discrepancy, your policy wording governs.

Sonnet Insurance offers online home and auto insurance to residents of Ontario, Quebec, New Brunswick, Nova Scotia and P.E.I. In B.C. and Alberta we offer online home insurance. Unfortunately, we’re not able to service Saskatchewan, Manitoba, Newfoundland & Labrador and the territories, or Alberta or B.C. auto insurance customers at this time.

Always refer to your insurance policy for information about your coverage, including limits, deductibles, and exclusions. In case of discrepancy, the insurance contract prevails over general information available on this site. Any policy related changes made on this site will not be effective until you receive confirmation.

Sonnet Shift is a trademark of Definity Insurance Company and/or its affiliates. Sonnet Shift is only available to residents of Ontario, and Québec.