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Whether you’re quoting, buying, or managing your online insurance, we support you every step of the way.
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As fully-licensed Insurance Agents, we know our stuff – right down to the small print. We’re happy to answer your questions about coverage, pricing, billing and more. Plus, we’ll guide you through the online process wherever you’re at.
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Online advice from human advisors
Sonnet’s online platform puts you in control of your insurance – but everyone needs a little help sometimes.
Our trusted Insurance Agents have already logged over 64,000 hours helping our customers. You can count on us to answer your questions. And, we’ll guide you through the online process for things like:
Answers at your fingertips
We’ve worked hard to make insurance easy to understand. We simplified the quoting process, and we’ve re-written your coverage and policy details in plain language. You can also find answers online to your most frequently asked insurance questions, quickly and easily. Here are a few we get asked the most:
Here’s how to get car insurance with Sonnet. Sonnet is a completely digital insurance company – we use new technology that means you don’t have to answer many questions to get an instant car insurance quote that’s tailored to you. You can quote and buy your car insurance – all online.
Step 1: Enter your vehicle details
The first page you'll see is titled “What are you driving?”. Here, we want to know all about your vehicle – the make/model, where it’s parked and what it’s used for.
Heads up! For the first question, enter in the year for the vehicle first – you’ll get a drop-down list as you keep entering in the vehicle information. Also, enter your address as it is recognized by Canada Post. Your address should pre-populate as you enter it into the field.
Step 2: Add additional vehicles
If you have more than one vehicle, be sure to click on “Add another vehicle”. Enter your coverage start date – this is when you’d want your insurance to start. Then, click continue.
Step 3: Enter your personal information
The next page is “Tell us about yourself”. Here's where you enter your personal information. You can also add a
Heads up! You must be the vehicle owner to get a quote. If you’re just a driver, the vehicle owner will need to enter in their information here.
Step 4: Add any other drivers
On the following page, you’re asked if there are any other drivers in your home. If there are (even if they live away sometimes) click on “Add another driver”. If you’re the only driver in the household, click on “View your quotes”.
Heads up! Make sure you read the consent statement below “View your quotes”. This is where we verify the information you’ve provided to us.
Step 5: Next, we’ll walk you through the process of assigning drivers to the vehicles on your policy.
Step 6: Add details if required
The next page can be different depending on a few circumstances. If you now see your quote it means there's one less step for you – skip to step 6.
If you see a screen that says "Almost there!", we just need you to enter in a few key pieces of information that we were unable to collect automatically from the databases we use. Once you’ve done so, click “View your quotes”.
Step 7: View your quotes
Success! You can now view your car insurance quote that’s catered to you. If you’d like to view more package options, click ‘Explore other pre-set packages’. The quote displays the cost for the coverages that are shown below. Click the “View and customize” button to take a closer look at your quote’s coverages.
Step 8: Review your coverage
This page is “Your coverage details” – here, we explain all the coverages in detail to help you understand how you’d be covered. Click on each coverage to learn more about it. Also, you can customize the limits and deductibles of any coverage – you’ll see the quote reflect the changes.
Step 9: Buy your car insurance or save your quote
Once you’re happy with your car insurance quote, click on “buy now” to purchase. Or if you’re not ready to buy, you can click “save quote” beneath the price to review it later – all you’ll need to do is enter your email address and we’ll send you an email with a link that brings you directly to your saved quote.
You can make your down payment using a credit card like Visa, Mastercard or Amex, as well as Visa or Mastercard Debit cards. You can also use your PayPal account to make the down payment. Either way, we’ll process this payment during purchasing.
We don’t offer bank withdrawal as an option for the down payment because payments can’t be processed instantly. However, you can connect your bank account to your PayPal to make the down payment.
You’ll also be able to
If you’re happy with your quote, you can go ahead and buy it – no call needed! Just like quoting with Sonnet, purchasing your policy is completed online through sonnet.ca in a few easy steps.
If you’re ready to purchase, the steps to buy are a little different depending on if you’re purchasing home insurance, auto insurance, or both, but in general, here’s what you’ll need to have ready:
- Your exact coverage start date. Before clicking buy now, make sure the coverage start date is right and that it lines up with when you need insurance. You won’t be able to change this start date after purchasing.
- Your phone – mobile or landline. As an extra security step, you’ll need your phone to complete our
two-step verification . You’ll also be asked to complete this process when logging in to your account. - The name and mailing address of your leasing, financing or mortgage company (if applicable). These details will be required during purchasing, and it’s important that they are correct from the start of your policy.
- A credit card or PayPal account to purchase your policy. If you’re making monthly payments, you’ll have to make a
down payment with a credit card (VISA, MasterCard or Amex) or a PayPal account.
Heads up! Every customer will have a different experience. We take many factors into consideration when determining which payment plans are available (based on the information provided in your quote).
After purchasing, be sure to confirm your email address. This will give you full access to your Sonnet account. In your account, you can download your policy documents, including your
If you’re not ready to purchase, your quote will be saved for the next 45 days (as long as no changes are made) or until your selected coverage start date (whichever occurs first).
In general, yes! As long as all questions were answered accurately, this is your final price – it won’t change upon purchase.
However, there are a few scenarios where your quoted premium could change:
- If you update the coverages or make certain changes in your saved quote. Updating coverages can raise or lower your quoted premium. Adding extra protections, for example – like
Sewer Backup Coverage to your home policy – costs more and bump up your premium. On the other hand, if you raiseyour deductible , generally you’ll see your quoted premium go down. - If you change your coverage start date. Changing the date your policy starts could impact your premium, since the new date could push it into a new rating period.
- If your saved quote has expired, or if the coverage start date you selected has passed. We will honour your saved premium for 45 days. After 45 days, your quote will expire and you’ll need to re-quote – and the premium will likely be different, even if your address, vehicle or situation hasn’t changed. If the coverage start date you chose is in the past, you’ll also need to re-quote – and your premium will change according to the rating period.
- If we become aware of information that wasn’t originally disclosed. Our website’s advanced analytics pull information from your driving record and your claims history. If you forgot to disclose something (like a ticket or claim), we’re required to apply that information and re-rate accordingly.
If you have any
Adding a group discount is easy.
- Look for the Group Discount field when getting a home or auto quote. Simply click “Employer or Association” and quickly search for the name of your employer, group, or association and select it from the suggestions that appear. We’ll ask for your
group ID to confirm your eligibility. - If you’re a university or college alumni or student, click Canadian University or Canadian College. (If you’ve graduated from both, you can add both discounts and we’ll apply the one that gives you the best savings!) Quickly search for the name of your university or college. We’ll ask you for your graduation/expected graduation year to confirm your eligibility.
- Click Add Discount.
- That’s it! Your group discount will automatically be applied to your quote. If we’re unable to verify your eligibility, then the discount will be removed.
Already have a Sonnet insurance policy? Learn
If you’ve saved a quote, we’ll have sent you a confirmation email with a link to take you back to your quote.
Heads up! Haven’t saved a quote yet? Here’s the step-by-step explaining how to get a
Here are the steps for buying your new home and/or auto insurance policy with Sonnet:
- Open the link to your saved quote and click “Buy now”.
- Create your new Sonnet account.
- Register your phone number for
two-step verification , to keep your account safe. - Confirm and provide any final requested details. Here’s the info we’ll need:
Home policy
- Name and address of your mortgage company, if you have a mortgage
- Any other homeowners listed on the deed of your home
Auto policy- VIN(s) of your vehicle(s)
- Name and address of your leasing or financing company, if your car is leased or financed - Enter your payment information – this includes if you’d like to pay annually or monthly, and
what method of payment you’d like to use . - Review and confirm your coverage details and payment options. Make any changes, if necessary. Don’t forget, you can always update your coverages and method of payment after purchase.
- Read carefully and agree to the Consent and Policy Conditions for your province.
- Click “Buy now” to purchase your insurance policy.
- Congratulations – you’re insured!
Heads up! If you’re looking to purchase a pet insurance policy, the process is a little different. Visit our
Sonnet is a completely digital insurance company – we use new technology that means you don’t have to answer many questions to get an accurate quote that’s tailored to you. Quoting and purchasing coverage is all completed online. Follow our step-by-step guide to help you get your Sonnet bundled home and auto quote.
Step 1:
The first page you'll see is “Tell us about yourself and your place”. Here, we want to know your property type and whether you own, rent, or rent it out. Also, enter your address as it is recognized by Canada Post. Your address should pre-populate as you enter it into the field. Then, enter in your first and last name, plus your date of birth. Click Continue.
Heads up! You’ll need to be the owner of the property to get a quote under your name – if you're renting, this doesn’t apply to you.
Step 2:
The next page is titled “Is this correct?”. We've used technology to provide us with information about your house. Here, you simply need to verify and alter what we’ve filled in. (If you’re getting a condo or tenant quote, no need to verify house details.) Then, enter your coverage start date – this is when you’d want your home insurance to start.
On this page, you can also add a
Don’t forget to read the consent statement! We need your permission to check your claims history and credit score (this allows us to make sure we provide you with both an accurate and best priced quote). Then, click Continue.
Heads up! You’ll need to agree with the consent statement to proceed with the quote.
Step 3:
Success, you have now completed your home quote! You’ll be able to view your quote after you’ve completed your auto quote. Click Continue to move on to entering the details for your vehicle.
Step 4:
The next page you'll see is titled “What are you driving?”. Here, we want to know all about your vehicle – the make/model, where it’s parked, and what it’s used for.
Heads up! For the first question, enter in the year for the vehicle first – you’ll get a drop-down list as you keep entering in the vehicle information. Your address will pre-populate as the same one you entered for your home quote.
If you have more than one vehicle, be sure to click on “Add another vehicle”. Enter your coverage start date – this is when you’d want your insurance to start. Then, click Continue.
Step 5:
Up next is “Tell us about yourself”. Here’s where you enter your personal information. You can also add a group discount here as well to see if you qualify for any further savings on your quote (if you entered a group discount during your home quote, we’ll pre-populate the same discount for your auto quote if available). You’ll need to agree with the consent statement again here to proceed with the quote. Then, click Continue.
Heads up! You must be the vehicle owner to get a quote. If you’re just a driver, the vehicle owner will need to enter in their information here.
Step 6:
On the following page, you’re asked if there are any other drivers in your home. If there are (even if they live away sometimes) click on “Add another driver”. If you’re the only driver in the household, click on View your quotes.
Heads up! Make sure you read the consent statement below “View your quotes”. This is where we verify the information you’ve provided to us.
Step 7: Next, we’ll walk you through the process of assigning drivers to the vehicles on your policy.
Step 8:
The next page can be different depending on a few circumstances – if you see a screen that says “Almost there!", we just need you to enter in a few key pieces of information that we were unable to collect automatically from the databases we use. Once you’ve done so, click View your quotes. If don’t see this page, it means there's one less step for you – skip to step 8.
Step 8:
Success! You now have both your home and auto quotes that are catered specifically to you. The quotes display the cost for the coverages that are shown below. Click View and customize to see your quotes in more detail and to be able to make changes to your coverages.
Step 9:
You’ll first land on the “Customize your coverage details” page for your home quote – here, we explain all the coverages in detail to help you understand how you’d be covered. Click on each coverage to learn more about it. Also, you can customize the coverage limits and deductibles – you’ll see the quote reflect any changes made. Once you have set the coverage to your needs click View and customize to continue to your auto coverage.
Step 10:
Here is the “Customize your auto coverage details” page for your auto quote – again, we explain all the auto coverages in detail to help you understand how you’d be covered. Click on each coverage to learn more about it. Also, you can customize the coverage limits and deductibles – you’ll see the quote reflect the changes.
Step 11:
Once you’re happy with your coverage, click on Buy now to purchase it. Or, if you’re not ready to buy it, you can click Save quote to come back later – all you’ll need to do is enter your email address and we’ll send you an email with a link that brings you directly to your saved quote.
Here’s how to get home insurance with Sonnet. Sonnet is a completely digital insurance company – we use new technology that means you don’t have to answer many questions to get an instant home insurance quote that’s tailored to you. You can quote and buy your home insurance – all online.
Step 1: Enter your home details
The first page you will see is “Tell us about yourself and your place”. Here, we want to know your property type and whether you own or rent it. Also, we’ll need your address.
Heads up! Enter your address as it is recognized by Canada Post. Your address should pre-populate as you enter it into the field.
Step 2: Enter your personal details
Enter in your first and last name, plus your date of birth. Click “Continue”.
Heads up! You’ll need to be the owner of the property to get a quote under your name – if you are renting, this doesn’t apply to you.
Step 3: Verify the details
The next page is titled “Is this correct?”. We have used technology to provide us with information about your house. Here, you simply need to verify and alter what we’ve filled in. Then, enter your coverage start date – this is when you’d want your home insurance to start. On this page, you can also add a
Step 4: Review and agree to the consent statement
Read the consent statement – this is where we verify the information you’ve provided to us about your claims history. Then, click “View your quotes”.
Heads up! You’ll need to agree with the consent statement to proceed with the quote.
Step 5: View your quotes
Success! You can now view your home insurance quote that’s catered to you. If you’d like to view more package options, click ‘Explore other pre-set packages’. The quote displays the cost for the coverages that are shown below. Click the “View and customize” button to take a closer look at your quote’s coverages.
Step 6: Review your coverage
You’re nearly there! This page is “Your coverage details” – here we explain all the coverages in detail to help you understand how you’d be covered. Click on each coverage to learn more about it. Also, you can customize the coverage limits and deductibles – you’ll see the quote reflect any changes.
Step 7: Buy your home insurance or save your quote
Once you’re happy with your home insurance quote, click on “Buy now” to purchase. Or if you’re not ready to buy, you can click “Save quote” beneath the price to review it later – all you’ll need to do is enter your email address and we’ll send you an email with a link that brings you directly to your saved quote.
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