How do I set up and log in to my Sonnet Pet Insurance account?

The Canada Post strike is over, but you may experience delays receiving mail from Sonnet. Log in to view, download and print your documents.

FAQs
Account

It’s easy! Here’s everything you need to know about your Sonnet Pet Insurance account – also known as your Customer Portal.

Why should I set up my Sonnet Pet Insurance Customer Portal?

Because our Customer Portal gives you 24/7 access to your Sonnet Pet Insurance account, where you can:

Update your contact and payment information
Download personalized claim forms
Submit a claim online
Review all policy and claims documents
Add pets
Upload a picture of your pet

How do I log in to my Customer Portal if I already have an account?

Click on this link to access the Sonnet Pet Insurance Customer Portal.
On the left-hand side, enter your email and the password you created when you registered. Forgot your password?
Click on “Forgot your password?” and we’ll help you set up a new one.
That’s it – you’re done!

How do I register for my Customer Portal if I’m a new customer and don’t have an account yet?

After buying the policy, you’ll receive an email notification letting you know that your Welcome Letter and Binder of Coverage are now available in your Sonnet Pet Insurance Customer Portal.
In the email, you’ll be asked to register for the Customer Portal. The email will provide you with the link to register. It’ll also ask you to enter the email address on file and your customer number (don’t worry – this number is included in the email!).
After registering, we’ll send you another email asking you to create your Sonnet Pet Insurance password.
That’s it – you’re done! Now you can go directly to the Sonnet Pet Insurance login page to log in using your new password.

Tip: if you can’t find the email in your inbox, check your junk or spam folder. If you’re still having trouble, give us a ring at 1-888-920-7180 – we’ll help you out.

Have questions about your Sonnet Pet Insurance? Get in touch! Just reach out to our dedicated agents via email or phone (1-888-920-7180) – they’re happy to help.

*Complimentary one-year membership to TELUS Health Virtual Care is available to the primary named insured on a Sonnet property or auto policy. Offer is limited to one Sonnet account with at least one active home or auto insurance policy. The primary named insured’s partner, spouse and any dependents under the age of twenty-six may also use the TELUS Virtual Health Care membership. Offer does not extend to the purchase of a Sonnet Pet Insurance policy. Offer is not available to residents of New Brunswick. Note that controlled substances cannot be prescribed by TELUS Health Virtual Care.

Sonnet Pet is distributed under a distribution network agreement by Sonnet Insurance Company and is underwritten by Petline Insurance Company. Products are available to residents of B.C., Alberta, Ontario, Québec, New Brunswick, Nova Scotia and P.E.I. and provide coverage to eligible pets. All coverage described is subject to the terms, conditions, limitations and exclusions contained in our Policy Wordings. In the event of a discrepancy, your policy wording governs.

Sonnet Insurance offers online home and auto insurance to residents of Ontario, Quebec, New Brunswick, Nova Scotia and P.E.I. In B.C. and Alberta we offer online home insurance. Unfortunately, we’re not able to service Saskatchewan, Manitoba, Newfoundland & Labrador and the territories, or Alberta or B.C. auto insurance customers at this time.

Always refer to your insurance policy for information about your coverage, including limits, deductibles, and exclusions. In case of discrepancy, the insurance contract prevails over general information available on this site. Any policy related changes made on this site will not be effective until you receive confirmation.

Sonnet Shift is a trademark of Definity Insurance Company and/or its affiliates. Sonnet Shift is only available to residents of Ontario, and Québec.