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How do I change my name on my policy?

How do I switch my auto policy from traditional to Sonnet Shift?

Sonnet Shift is an auto insurance program that lets safe drivers take control of their premiums. If you would like to switch your auto policy to Sonnet Shift, you can learn to do so in the steps below.

Sonnet Shift only offers a monthly payment option, so you may need to modify your payment plan to be eligible.

Heads up! Only customers in Ontario and Quebec can switch to Sonnet Shift at this time.

Log into your account and select your auto policy.
Click on Edit policy.
Select Switch to Sonnet Shift and the date you want the change to take effect.
If prompted, confirm the drivers assigned to each vehicle on your policy are correct (if you're the only driver, we've already done this step for you). Don't worry, if you're listed as a driver, you're still covered to drive all vehicles on the policy
Proceed to Your coverage details and review your Sonnet Shift Policy. On this page, you may be able to enroll or unenroll drivers based on eligibility criteria listed. Click Edit Enrollment to make changes.
Click Update policy.
If there are other drivers in the Sonnet Shift program, enter their email address and click Continue.
Review your changes, agree to the Sonnet Shift Terms & Conditions and click Update policy again to finalize the change.
After switching to Sonnet Shift, you and any additional drivers will get a welcome email with instructions on how to download and activate the Sonnet Shift app!

Once you download the app be sure to accept the terms and conditions and set the proper phone permissions.

What type of smartphone do I need for Sonnet Shift?

To sign up for Sonnet Shift, you must have a compatible iPhone or Android smartphone with the latest operating system (OS), or at least have the three prior OS versions installed. The Sonnet Insurance app is what we use to record your driving habits so it’s best to keep your smartphone up to date with the most recent versions of the OS available to you.

Older versions of OS may not have access to Sonnet Shift or they may not be able to download updates, which may impact trip tracking.

Remember, never use your smartphone while you’re driving! It’s dangerous, and it counts as smartphone distraction on your Driving Score.

Heads up! Huawei and Xiaomi devices are not supported by the Sonnet app.

What personal information does the Sonnet Insurance app collect?

The Sonnet Insurance app collects certain details during every trip you take. This allows Sonnet Shift to do its job. The data we collect lets us measure your driving behaviour so we can get your Driving Result. Your Driving Result is a discount or surcharge applied quarterly (every three months from your policy start date) to your car insurance premium.

The data we collect during each trip may include, but is not limited to:

Global positioning system (GPS) time and location data
Accelerometer data, gyroscope data
Location services on/off data
Screen on/off data
Magnetometer data, and other smartphone or instrumentation data
Mobile device ID
Phone call start and end time
Battery level and charging status
Technical information about your mobile device’s hardware or software. This could include your mobile device’s make and model, operating system version, and software version. It could also include other technical information relating to your mobile device.

We may also use specific personal information such as your name, address, phone number and email address. This info would be used for authentication purposes.

Usage-based insurance is new to a lot of drivers, and we want to support you every way we can if you have questions. The data we collect helps us do this. It also helps you help yourself! You’ve got access to some of your driving data, too, in the form of your Driving Score in the app. You can actually view the precise details of your trips – including things like a map of your routes and how well you drove on your trips (yes, it even shows where and when you might have braked a little too hard!). This means that each trip is a new opportunity to learn how to better your driving habits – and save even more on your car insurance.

How is my data protected?

Keeping your info safe is important to us. It’s our priority to ensure it’s always kept confidential and secure, and we have strict safeguards in place to protect it. Plus, we’ll always ask for your consent before we collect, use or disclose your personal information.

In accordance with our Sonnet Shift Terms and Conditions, we do need to share your data with our service providers. This is done on a need-to-know basis and only when permitted by law. Don’t worry, we’ll also make sure that protecting your info is as important to them, as it is to us. This includes making sure they have secure networks and take physical security measures to keep your information safe.

Want to learn more about how we protect your information? Check out our Privacy Policy.

How come I haven’t received my one-time security key?

We have a two-step verification process in place as an extra layer of security for your Sonnet account. The one-time security key should be received by text message or call quickly after it’s been sent. If you think it’s been too long, double-check that you’re using the phone that is registered to your account. Then try re-sending the one-time security code.

Still not working? Contact us – we’re here to help.

What is Sonnet’s SMS usage and contact policy?

What types of messages will I receive via SMS?
We'll only send messages related to updates for your policies, assistance with enrollment, quotes, and reminders about insurance renewals and payments.

Will I receive promotional messages via SMS?
Rest assured, you won't receive any promotional content from us via SMS. We will only send messages related to your insurance policy or quote.

How can I stop receiving SMS messages if I no longer wish to?
To opt out of SMS messages, simply reply to any of our texts with the word "STOP," and you will be removed from our SMS mailing list.

Are there any charges associated with receiving SMS messages?
We don't charge you for receiving SMS messages from us. Standard message and data rates may apply when texting back or clicking a link.

How can I update the phone number for receiving SMS messages from Sonnet?
You can update your contact information, including your phone number, by logging into your account on our website. Just log in, then go to “Settings” and press “Edit”.

Keep in mind that this will be the same number as the one used for your account two-step verification.

Will my information be shared with third parties? Where can I find details about your privacy policy?
We respect you and your privacy. For more information on how we handle your data, please refer to our Privacy Policy.

What if my trips aren’t recording on the Sonnet Insurance app?

If you lost cellular data or Wi-Fi connection or don’t have data usage turned on, it can take a few hours for a trip to appear in the Sonnet Shift app after you’ve reconnected.

If you’re still not seeing your trip, here are a few reasons it may not have recorded:

Your trip was less than 800m
Your smartphone was turned off or low on battery life
Your location permissions are disabled
The Sonnet Shift app is experiencing technical difficulties

Here are some tips to help ensure Sonnet Shift can always record your trips:

Bring your phone with you on all trips
Make sure your smart phone is turned on and the phone’s battery is always above the set battery threshold or adjust the threshold
Ensure you have a compatible iPhone or Android smartphone with the latest operating system, or at least three prior OS versions installed
Ensure the app is not installed on an iPad (iOS)
Regularly log in to the app to prevent it from offloading (iOS) or going into hibernation mode (Android)

Keep in mind that some issues are beyond your control, like loss of GPS or poor mobile connection and could also impact trip recordings.

If you’re having issues with the app, please don’t hesitate to contact us! We’re here to help.

Do I need to turn on or open the Sonnet Insurance app before each trip, so Sonnet Shift can track my trip?

No, you don’t need to turn on or even open the Sonnet Insurance app before each trip. The app runs in the background and automatically records each trip after it is installed and set up. However, all users need to regularly log into the app to tag trips and to help avoid app hibernation (Android) or app offloading (iOS).

Learn more about what happens to your trips when your phone is powered off.

What permissions do I need to allow on my smartphone to use the Sonnet Insurance app?

You’ll need to allow access to a few things on your phone so the Sonnet Insurance app can track your trips. But don’t worry, it’s easy to set up these permissions when you’re setting up your account. We’ll prompt you the whole way through the setup process!

If you’re an iOS user:

Location Services must be set to Always Allow with Precise Location turned on. You must also Always Allow the app to use your location in the background, even when you are not using the app. To check your settings, go to Phone Settings > Privacy & Security > Location Services.
Motion & Fitness must be set to ON. To check your settings, go to Phone Settings > Privacy & Security > Motion & Fitness
Background app refresh must be turned ON for the Sonnet App. If this setting is off, it may cause trips not to be uploaded to your device. To check your settings, go to Phone Settings > Sonnet App and ensure Background App Refresh is toggled ON.
Background app refresh should also be turned ON for your whole device. To check your settings, go to Settings -> General -> Background App Refresh and ensure it's turned ON and set to WiFi & Cellular Data.
Offload unused apps should be turned OFF. If this setting is on, it causes unused apps to become inactive to free up storage space. To check your settings, go to Phone Settings > App Store and ensure Offload Unused Apps is turned OFF.

If you’re an Android user:

Location Services must be set to Allow all the time with Use precise location turned on. To check your settings, go to Phone Settings > Apps & notifications > Sonnet Insurance > Permissions > Location.
Physical Activity must be set to ON. To check your settings, go to Settings > Apps & notifications > Sonnet Insurance > Permissions > Physical Activity.
App Power Management or Battery Optimization must be set to Allow the app to run in the background. To check your settings, go to Phone Settings > Apps > Sonnet Insurance > Battery > Select ‘Unrestricted’.
The Sonnet app can enter “hibernation mode” on Android devices. This causes all necessary settings to be turned off and prevents the app from tracking trips. The setting that causes this mode may be named differently based on your device. To ensure this setting is OFF, go to Phone Settings > Apps > Sonnet App > turn OFF the setting called either Pause app activity if unused, Remove permissions if app isn't used or Remove permissions and free up space.

After updating any of these settings, it’s important to log into the Sonnet App with the correct username and password. Then if requested, follow the prompts in the app to continue setting up the proper permissions.

These permissions always need to be set properly for the Sonnet App to collect trip data. If we can’t track your trips because permissions were not set properly, you could be removed from the Sonnet Shift program.

Need help downloading and setting up the Sonnet Insurance app? We’ve got you covered.